Hospitality & Restaurants
Hospitality Client: WhatsApp Chatbot & VoIP Rollout
How ITSL reduced missed bookings for a London hospitality business with a WhatsApp chatbot and a new VoIP phone system.
The challenge
A busy London restaurant group was missing a significant number of phone bookings and WhatsApp enquiries during peak service, with no way to track what was being missed.
The ITSL solution
ITSL implemented a WhatsApp chatbot to handle common booking and menu questions automatically, alongside a new VoIP phone system with call routing and voicemail-to-email.
The results
- 68% of routine WhatsApp enquiries handled automatically without staff involvement
- Missed call rate reduced significantly during peak service hours
- Faster response times for customers messaging outside opening hours
- Clear call and message reporting the management team did not have before
“The WhatsApp chatbot alone has saved our front-of-house team hours every week, and customers get an answer even when we are slammed.”
Want results like this for your business?
Book a free consultation to discuss your project with ITSL.